Exchange and Returns
Unclaimed wants you to be happy with your purchases from its collection. Therefore you have an approval period of 14 days. Ofcourse, it is allowed to first try the clothes on. If your purchases does not fulfill your expectations, you can return the (unused) items within 14 days (with all tags and in original packaging). With every package we will send a delivery note. Make sure when you want the paid amout back you will notice your full name + bank account number, so we can transfer the amount as soon as possible. When you paid with paypal, make sure you will notice your Paypal e-mail. You will then receive the paid amount back. This doesn't go for sale items. If you want to exchange the item for example a different color or size make sure you will notice this on your delivery note, so we can send your new package as soon as possible.
How can I exchange / return?
Fill in the return flyer, please specify which item(s) you wish to exchange. If you want to return please specify which item(s) + your bank or Paypal information. Please do not post the package through the post box without obtaining a certificate of posting. Keep your certificate of postage safe as you will need this as your proof of return. The costs for returning an item are for the one who returns the product. Please make sure your send the items with a tracking code to us. Because if your parcel doesn't reach our office you can always provide this information to our team so we can still process your return. If your address isn't correct or there are any other reasons why your package could not be delivered to the address, we'll have to charge the shipping if we need to ship your package again.
AVENUE CARNISSE 210
2993 MK BARENDRECHT
Process of returns
If your return reaches us we will process it as soon as possible. You will receive an email about the status of your return. Once you receive a confirmation that you returned the item(s) within the specified period and if the items are in good condition,we will repay the amount you paid as soon as possible to your bankaccount. This may take up to a maximum of 14 workingdays.
- Ofcourse, it is allowed to try the items first on. But they can't be washed or worn. (except for swimwear, they can not be returned)
- We may charge a fee for returned products with a strong odor of smoke or food.
- Articles should be send to us in good condition.
- Articles in the sale can be returnerd, but we don't pay the amount of money back.
You will receive a voucher code.
Should you unexpectedly have to deal with an incorrect delivery or manufacturing defect / complaint
please send an email to [email protected]